Employee & Guest Health Concerns
- Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the hotel property shall be a staff-wide requirement. Hotels shall follow CDC guidelines for employers and businesses. Well-being checks of all employees, including physical temperature checks, shall be carried out in accordance with PA Department of Health and CDC guidelines.
- If not wearing protective gloves, all employees shall follow CDC guidance regarding handwashing or use sanitizer when a sink is not available.
- It is recommended that all employees with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations, Security, Valet/Door/Bell Services, and Maintenance/Engineering* receive COVID-19 safety and facility sanitation training consistent with the CDC guidelines.
Personal Protective Equipment (PPE)
- CDC recommendations along with federal and local government regulations shall dictate appropriate PPE to be worn by employees.
Cleaning & Protocols
Public Spaces and Communal Areas
- Cleaning and disinfecting shall be frequent (multiple times per day) with an emphasis on front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, vending machines, ice machines, room keys and locks, ATMs, escalator and stair handrails, gym equipment, pool seating and surrounding areas, dining surfaces and all seating areas. Plexiglass barrier at front desk is recommended.
- Cleaning and disinfecting protocols with particular attention to high-touch, hard nonporous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. The frequency of room cleaning during a guest’s stay may be altered based on guest requirements. Declutter rooms of brochures, collateral, glassware and decorative pillows.
- New standards training will be implemented in each department for personal safety, sanitation, and guest interaction.
- It is suggested that all team members attend a 1-hour COVID-19 training prior to coming back to the hotel operations.
- Enhanced training will be implemented as provided by AHLA, NCRLA and brand specific guidelines.
- Linens, towels and laundry shall be washed in accordance with CDC guidelines. Dirty linen shall be bagged in the guest room and transported to the laundry facility.
- Shared tools and equipment shall be disinfected after each shift or transfer to a new employee.
Room Recovery Protocol
- In the event of a presumptive case of COVID-19 the affected guest room shall be removed from service and quarantined. The guest room shall not be returned to service until undergoing an enhanced cleaning and disinfecting utilizing EPA approved products within CDC guidelines.
Food & Beverage
- Traditional room service shall be replaced with a no-contact delivery method. Traditional buffet service shall be limited, but when offered, it should be served by an attendant wearing personal protection equipment (PPE). Minimal items should be placed on guest tables to allow for effective disinfection in between each guest, including condiments, silverware, glassware, napkins, etc. For certain segments, the use of prepackaged foods and ‘grab & go’ items shall be the preferred method of food delivery. Disposable menus are recommended.
Physical Distancing & Queuing
- As recommended by the CDC’s social distancing guidelines, guests shall be advised to practice physical distancing in areas where guests or employees queue. Such areas shall be clearly marked for appropriate physical distancing, and where possible, encourage one-way guest flow with marked entrances and exits. When applicable, lobby furniture and other public seating areas will be reconfigured to promote social distancing.
- In anticipation of individual concerns of guests, housekeeping shall not enter a guest room during a stay unless specifically requested, or approved, by the guest, or to comply with established safety protocols. Housekeeping shall maintain the practice of cleaning rooms thoroughly following check-out.
Meeting and Convention Spaces
- Meeting and banquet arrangements shall allow for physical distancing between guests based on CDC recommendations.
Hotel Front Desk and Parking Services
- Front desk agents shall practice social distancing including utilizing every other workstation to ensure separation between employees when possible. The use of technology to reduce contact is encouraged including paperless mobile check in/check out and mobile keys. In addition, contactless payment processes are encouraged. Sanitizing of guest room keys and used pens recommended. Bell carts shall be disinfected after each use.
- Self-parking options should be emphasized, where possible. Shuttle service shall be limited, and disinfecting of contact points will be required.
- Social distancing and disinfecting processes for pool management shall be conducted in accordance with CDC guidelines on aquatic venues, including public pools, hot tubs and water playgrounds.
Back of the House
- Physical distancing among all employees shall be practiced in employee dining rooms, uniform control areas, training classrooms, shared office spaces, and other high-density areas.
In alignment with industry best practices, national standards established by the U.S. Travel Association, and guidance from the CDC, local, and state governments, area Attractions are reopening with the highest priority placed on the safety of employees, community, and guests.
Each business will review Federal, State, and County recommendations, and integrate them into their plans, considering OSHA and CDC recommendations. Operating guidelines of tours and attractions are inherently different from each other as well as from guidelines recommended for other industries such as retail, restaurants, and lodging. Each Attraction and tour will establish more detailed procedures specific to their operations. It is expected that all Attraction businesses develop procedures and update employee training with the recommendations below as a framework for supporting the safety of employees, community, and guests:
Facility Considerations and Actions
- High touch surfaces should be sanitized frequently with appropriate cleaning agents.
- Schedules should be established for surfaces with frequency based on how many touches, type of surface, surrounding environmental situation, etc.
- Make hand sanitizer readily available in public areas.
- Back of house cleaning/sanitation must be considered.
- Establish capacity to maintain social distancing and post prominent signage.
- Clean and sanitize with higher frequency on high-touch surfaces.
Create systems to maintain social distancing
In customer facing positions, particularly when physical distancing is challenging, the use of PPE and physical barriers may be required for all or part of the experience such as:
- Face shields
- Plexiglass barriers
- Alternative queueing. (Example: virtual or appointment-based queueing)
- Touchless or low-touch solutions for ticketing, check-in, payment, etc.
- 6-foot distancing increments in queuing area and where lines may form
- Seating groups traveling together in same area.
- Using barriers to separate guests and cashiers in retail and food and beverage locations.
Visitor Considerations and Expectations
- New procedures, requirements, and expectations should be communicated to visitors prior to visit.
- Onsite, signage and employee to guest interactions should continue to inform of procedures, requirements, and expectations.
- Wear masks in required areas.
- Agree to temperature screening prior to entry when required.
- Maintain social distancing.
- Wash hands frequently and sanitize hands throughout visit.
- Practice patience with delays due to reduced capacity and cleaning and sanitizing.
Staff Considerations and Actions
- New policies involving self-care and sickness identification including hygiene instruction, sick leave policies, etc.
- New operational guidelines to ensure limiting close contact with guests or other employees.
- Conduct health screenings for employees whether daily temperature check or actively getting weekly statement of health from employees.
- Ensure that employees have appropriate PPEs and understand proper usage.
- Alternate breaks and consider rotation cycles to keep groups of employees together to limit cross exposure.
- Limit shared equipment and sanitize between users.
Follow Food & Beverage Service Guidance
- Follow best practices in food and beverage service as established by government regulation and industry standards to promote the health of employees and guests.
* Resource: PAPA Safe Play Reopening Guidance
Casino Guest Requirements
- Guests will be required to wear a mask and will be discouraged from wearing a hat.
- Guests will be screened at entrance point for symptoms.
- Guests will observe and comply with markings and social distancing guidelines.
- Hand Sanitizer and sanitizing wipes shall be placed throughout casino.
- Slots operations will promote social distancing by installing plexiglass barriers between machines, disabling certain machines, etc.
- Slot machines touch surfaces shall be frequently wiped with a disinfectant solution when not in use and sanitizing wipes will be available for players to clean a slot before play.
- Table games will be operated in a manner to provide social distancing between both players as well as dealer and players. Plexiglass barriers between players and dealers may be used.
- High touch points shall be sanitized frequently, and chips will be cleaned and sanitized daily.
- Staff will be trained regarding new policies and procedures for COVID-19.
- Casino will identify a Pandemic Safety Officer and that officer will be identified to all employees.
- Staff may be required to undergo temperature check at employee ntrance.
- Staff will wear masks and will be permitted to wear translucent gloves while performing duties.
- Staff with high touch public contact will be provided frequent breaks to wash and/or sanitize hands.
*Resource: Gaming Control Board protocols
Dauphin County restaurants and bars will be following guidelines and recommendations established and developed by PA Governor’s office, the PA Department of Health, CDC, and PA Restaurant and Lodging Association.
All retail food service businesses including restaurants and bars are permitted to provide take-out and delivery sales, as well as dine-in service in both indoor and outdoor seating areas, so long as they strictly adhere to the requirements.
Businesses are required to conduct operations designed to prevent or mitigate the spread of COVID-19 and ensure the safety of their employees and the communities in which the businesses reside or serve.
Requirements for Restaurants:
- Provide at least 6 feet between parties at tables to ensure appropriate social distancing. Spacing must also allow for physical distancing from areas outside of the facility’s control (i.e. such that pedestrians on a sidewalk can pass with at least 6 feet of distance to customer)
- Require all customers to wear masks while entering, exiting, or otherwise traveling throughout the restaurant. Face coverings may be removed while seated
- Ensure maximum occupancy limits for indoor and outdoor areas are posted and strictly enforced. The most restrictive of the following two methods is required
- Method 1: Limit to 50% of stated fire code maximum occupancy or 24 people per 1,000 square feet if there is no applicable fire code maximum occupancy. When no fire code number is available for outdoor dining, the 24 people per 1,000 square feet number should be applied
- Method 2: Arrange the restaurant or retail food service business so that customers sitting at a table are not within 6 feet of any customers sitting at another table in any direction and calculate the maximum number of customers that can be accommodated
- Don’t use shared tables among multiple parties unless the seats can be arranged to maintain 6 feet of distance between parties
- Train all employees on the importance and expectation of increased frequency of handwashing, the use of hand sanitizer with at least 60% alcohol, and provide clear instructions to avoid touching hands to face
- Assign employee(s) to monitor and clean high touch areas. Clean and disinfect any shared items with which customers will come in contact such as tabletops & digital menus
- Implement procedures to increase cleaning and sanitizing frequency in the back of house. Avoid all food contact surfaces when using disinfectants
- Provide physical guides such as tape on floors, and signage on walls to ensure that customers remain at least 6 feet apart while waiting
- Encourage customers ordering take-out to wait in their vehicles after ordering
- If live musicians are performing at a restaurant, facility, or venue, they must remain at least 6 feet from patrons and staff
- Provide non-medical masks for employees to wear at all times and make it mandatory to wear masks while at the restaurant.
- Employers may approve masks obtained or made by employees according to Department of Health policies
- An employee does not need to wear a mask if it impedes vision, if they have a medical condition, or if it would create an unsafe condition in which to operate equipment or execute a task
- Where possible, stagger workstations to avoid employees standing adjacent or next to each other
- Establish a limit for the number of employees in shared spaces, to maintain at least a 6 foot distance
- Close or remove amenities and congregate areas non-essential to the preparation and service of food or beverages
- Ensure employees do not share equipment to the extent possible
- Verify that dishwashing machines are operating at the required wash, rinse and sanitize temperatures and with appropriate detergents and sanitizers.
- Follow all requirements of the Department of Agriculture’s Food Code regulations
Restaurants and Bars are encouraged to do the following:
- Establish a written, worksite-specific COVID-19 prevention plan at every location, perform a comprehensive risk assessment of all work areas, and designate a person to implement the plan
- Prior to each shift, ask that the employees self-measure their temperature and assess symptoms
- Utilize reservations for dining on premises to maintain records of all appointments, including contact information for all customers
- Use staff-facilitated seating where appropriate
- If seating is not staff facilitated and tables cannot be moved to meet the physical distancing requirements outlined above, tables that should not be used must be clearly marked as out of service
- Allow no more than 10 people at a table unless they are a family from the same household
- Use single-use disposable menus (e.g., paper) and discard after each customer, or utilize a written posting such as a chalkboard or whiteboard to relay menu information
- Close or remove amenities and congregate areas non-essential to the preparation and service of food or beverages
- Use technology solutions where possible to reduce person-to-person interaction (i.e. mobile ordering, app notification technology, and contactless payment
- Avoid the use of buzzers to alert customers
- Install physical barriers, such as sneeze guards and partitions at point of sale terminals, cash registers, and other areas where maintaining physical distance of 6 feet is difficult.
- Consider methods to make point of sale terminals safer, including use of no contact applications, placement of a glass or clear plastic barrier between the employee and the customer, and providing a hand sanitizer station for customer and employee use after handling credit/debit cards, PIN terminals, or exchange of cash
- Consider installing touchless door and sink systems or providing single-use barriers (e.g., deli tissues, paper towels) for use when touching door and sink handles
- Schedule closure periods throughout the day to allow for cleaning and disinfecting
- Servers should avoid touching items on tables while customers are seated to the extent possible. Dedicated staff should remove all items from the table when customers leave
- Use separate doors to enter and exit the establishment when possible
- When protective equipment such as face coverings are used, launder daily
- Follow all applicable provisions including requiring the establishment of protocols for execution upon discovery that the business has been exposed to a person who is a probable or confirmed case of COVID-19
Bar seating may be utilized according to the following guidelines:
- Customers must be seated with at least 6 feet or physical barriers between customers
- Standing in a bar area will not be permitted
- A maximum of four customers that have a common relationship may sit together
This checklist represents guidance for retailers and is intended to highlight key topics to consider as retailers seek to re-open operations. Assessment of current policies and practices should be undertaken to ensure they meet the needs of the workforce, business, and consumers during this transition to reopen.
- Clearly mark designated entry and exit points; if a building has only one entry/exit point, try to stagger entry and exit times if possible.
- Clean and disinfect the building frequently, especially high-touch areas.
- Clearly mark 6 feet of spacing in a designated area outside the establishment where people congregate due to limits on indoor capacity.
- Limit the number of people inside the building to no more than 50% of the total maximum occupancy.
- Plexiglass barriers suggested to be installed between cashiers and customers.
- Signage and markings should be established to encourage 6 feet social distancing while in check out line
- Store occupancy will be metered and managed
- Contactless shopping options will be explored and promoted (online shopping, contactless payment, pick-up and delivery services)
- Fitting rooms will be properly sanitized after customer use
- Modify business hours allowing enough time to clean and restock
- Provide delivery or pick-up options and encourage online ordering
- Limit check-out lanes to every other register and rotate every hour to allow for disinfection
- Schedule handwashing breaks for employees at least every hour
- Assign an employee to wipe down carts and handbaskets before customer use
- Designate a specific time for people at high risk to use the business at least once a week
- Wear masks in required areas
- Maintain Social Distancing
- Will be trained on new policies and procedures
- Will wear masks while working
- Will be given frequent breaks to wash and disinfect hands
- Will notify supervisors if they are sick and will stay home
- Will observe and respect social distancing when on break or back of house
Providing safe transportation options and amenities is critical to tourism in the Hershey Harrisburg region. CDC guidelines, as well as recommendations from state and local transportation and health agencies, are driving the implementation of enhanced safety protocols in all transportation sectors to prevent the spread of COVID-19.
Travelers are advised to plan ahead and check online for updated travel information specific to each travel sector.
- All tolls will be assessed electronically via E-ZPass or the PA Turnpike TOLL BY PLATE program
- All service plazas are open with restrooms available at all locations
- Most locations have food available, however no inside dining or seating is available
- Patrons should not congregate and maintain a 6-foot distance
- All 12 Welcome Centers in PA are open with rest facilities and limited vending options available
- Enhanced cleaning and sanitizing procedures have been implemented at all facilities
- Masks are required for entry to buildings
- Guests and employees are required to practice social distancing
- All guests and employees must wear a mask in train stations. These may be removed when seated alone or in a private car
- Enhanced cleaning and disinfecting procedures have been implemented in stations and on trains
- All non-safety materials have been removed from seatback pockets
- Handwashing is available in each car’s restroom
- Signage and protective barriers have been installed at some locations
- Café service is available as carry out only – no seating in the café
- .Change and cancellation fees have been waived through 8/31/20
- Social distancing accommodations have been made in stations and on trains
- Ticket sales limited to 50% of train capacity
- E-tickets and cashless payments are being used to minimize personal contact.
Rental Cars and Limo Service
There are many reputable limousine and rental car options available around Hershey and Harrisburg. Prior to renting a car or hiring a car service it is recommended that you visit the company website for additional details including passenger expectations and responsibilities.
- To ensure guest safety, major rental car companies have implemented clean car pledge programs utilizing cleaning and sanitization best practices recommended by leading health authorities
- Most rental car companies have modified operations to minimize guest contact. Some may require employees and guests to wear masks during rental process, and temperature checks for employees prior to shift
- Shuttle services have implemented social distancing protocols by limiting the number of passengers on board, and increased frequency of cleaning and disinfecting high touch areas
- Limousine Services are available and have implemented protocols to ensure guest and passenger safety. This may include masks required for drivers, and enhanced vehicle cleaning and sanitizing
Uber and Lyft continue to operate throughout the Hershey Harrisburg region and have implemented safety guidelines to protect drivers and passengers.
- Drivers and passengers are required to wear a mask
- Drivers will keep vehicles clean and sanitize hands frequently
- Personal health certifications are required for drivers and riders via mobile App
- Riders must sit in the back seat and open windows for ventilation
- The maximum suggested passenger capacity has been reduced for some categories
- Rideshare companies have implemented community guidelines for drivers and passengers including cancelling trips if they don’t feel safe
- Companies will provide Health and Safety Education to drivers and riders
Harrisburg International Airport (HIA)
At HIA, safety continues to be a top priority. Airport personnel, TSA and individual airlines work closely together to ensure the safety of employees and passengers.
- All passengers and employees are encouraged to wear face coverings whenever inside the airport
- Hand sanitizer stations and surface cleansing wipes are located throughout the terminal
- Polycarbonate barriers are being installed in all high traffic public interface areas
- Public areas including airline ticket counters, gates, restrooms, bag claims, etc. are being electrostatically disinfected on a regular basis
- Surface areas and touch points are being disinfected multiple times each day
- Social distancing markers are being placed throughout the airport
- Face masks and other Personal Protective Equipment are now available in the airport should you leave anything at home
- TSA is making prudent changes to their screening processes to limit physical contact and increase physical distance as much as possible
- Carry-on food items should be placed in clear plastic bags and will be scanned separately
- Passengers may pack up to 12 ounces of hand sanitizer in carry-on bags but must remove for screening
- TSA agents are required to wear masks and gloves, changing gloves after each pat-down
- Guests and employees are required to practice social distancing and follow visual reminders including signage and staggered lane usage
- Guests will self-scan boarding passes (paper and electronic) to minimize personal contact